Products sold through our online store are accompanied by all legally necessary documentation. If there is a need to advertise a certain article for quality, we will fulfill all legally defined obligations for the seller, in the same way as if you bought the goods in a classic store.
If you want to start the complaint process, you need to contact us at firstname.lastname@example.org or phone +382(0) 69 202 254.
Tara kula raft does not assume any responsibility for customer mistakes, wrongly purchased products or any other mistakes related to your actions when shopping on the website.
The right to a refund or exchange of goods
In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The amount is returned to the customer upon receipt of the product, and after it is determined that the product is returned undamaged and correct.
The right to withdraw from the contract, the rights and obligations of the buyer and the seller
In the case of distance sales, the law establishes the right of the buyer, who is considered a consumer (a natural person who buys the product to satisfy his individual needs, and not to perform a professional activity), to withdraw from the contract within 14 days from the day the product was handed over to him . When canceling, the customer may or may not state the reasons for canceling. The form/Declaration of withdrawal from the contract takes legal effect from the day it is sent to the trader. In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The price is returned to the customer upon receipt of the product, and after it is determined that the product is undamaged and correct. The buyer is obliged to return the product without delay, and no later than within 14 days from the day he sent the cancellation form. After the expiry of 14 days from the day when he sent the cancellation, the product can no longer be returned. When returning goods, it is mandatory to return them in correct and unused condition and in the original, undamaged packaging, and the original fiscal slip must be attached. Upon receipt of the product, it will be determined whether the product is correct and undamaged.
Costs of returning goods and money
The cost of returning goods and money is borne by the buyer, except in cases where the buyer receives a defective or wrong item.